Pathetic
<p>I dont know how many Hello Peter complaints i have sent too Mtn they are just not attending too my problem </p> <p> </p> <p>First hello Peter repsonse from Mtn </p> <p> </p> <p>Official private business reply:<br />Thank you for your post.</p> <p>We apologize for any inconvenience incurred.</p> <p>The device has been blacklisted due to lost. The ITC reference ********** 9.</p> <p>The sim card has been suspended. The insurance service has been cancelled. This contract only expires 2017-09-01.</p> <p>Kind Regards,</p> <p>Alice van der Merwe</p> <p>REQ: ********** </p> <p>2nd Response </p> <p> </p> <p>Good day Ricardo</p> <p>Thank you for your post.</p> <p>We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.</p> <p>Kindly email an affidavit with the copy of the ID and proof of purchase ********** The affidavit need to state that you misplaced/lost the handset and now it has been found and must have the IMEI number, cell phone number that was used when the handset was lost and alternative contact number, </p> <p>Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.</p> <p>Regards</p> <p>Lungi</p> <p>REQ: ********** </p> <p> </p> <p>3rd Response</p> <p> </p> <p>Good day Riccardo Jansen,</p> <p>Thank you for your post.</p> <p>We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.</p> <p>Kindly note, according to our records the matter has been escalated SMC/ ********** 0386.</p> <p>Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.</p> <p>Regards,Bronwyn</p> <p>REQ: ********** </p> <p> </p> <p>Real bad service indeed i will not reccomend Mtn too anyt person.Their service is the worst i have ever experinced </p>
Good day Riccardo,
Thank you bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly be advised that the handset has been unblacklisted as of the 2016-10-24. Please only insert your sim card after 72 hours.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Best regards,
Good day Riccardo,
Thank you bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
Kindly be advised that the handset has been unblacklisted as of the 2016-10-24. Please only insert your sim card after 72 hours.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Best regards,
