PATHETIC
<p>I currently have a contract with MTN and wanted an additional contract as my phone is a piece of garbage.</p> <p>Phoned MTN last week Thursday the 13th of October and waited about 25 minutes to get through to a consultant . Everything hunkey dorey and i will receive my new phone in 3 days time. Today the 19th of October I phone again to wait another 25 minutes to hear where my phone is .... nothing. No record of me asking for an additional phone. While talking to the consultant she constantly interrups and not bother with what I have to say. So by getting upset and telling he to keep quiet when I'm talking she blatanly ends the call.</p> <p>You MTN and Vodacom suck and the people you employ are a bunch of yobs and useless numb nuts. </p>
Good day Deon van der Schyff,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note, according to our records your query has been escalated to the MTN Direct department for assistance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,
Good day Deon van der Schyff,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note, according to our records your query has been escalated to the MTN Direct department for assistance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,