1 reviews | Active since Oct 2016
pathetic
<p>Good day</p> <p>I don't know where to start</p> <p>Your call centre agent Kibare is so rude and just thinks we as customers we know what's supposed to happen</p> <p>I've had contracts with you for years and have never cancelled one</p> <p>I don't even know if I will keep the number after cancelling one of my ending contracts and if my number will be given to someone else</p> <p>I messed it all by asking her that </p> <p>She just put me on hold without asking me to hold </p> <p>From the on set the attitude was bad</p> <p>I don't work there so I don't know if I must keep the number or what</p> <p>Please fix this and cancel one of my due contracts </p> <p>I held on for like 15minutes without being told to wait or maybe I was so clueless that's why</p>
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have shown high regards for your valued presence in our store. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the management team at the contact center for urgent attention.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Kind Regards
Winnie
REQ:***
Best regards,
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services. The concerned employee should have shown high regards for your valued presence in our store. We assure you, such problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the management team at the contact center for urgent attention.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Kind Regards
Winnie
REQ:***
Best regards,