1 reviews | Active since Oct 2016
Pathetic
<p> My daughter got a new sony Xperia z5 on saturday, waterproof, as advertised!!!!On wednesday she was pushed into a pool. On thursday the phone stopped working. The mtn store wants to send it for repairs and the support centre says we must get a new device as it is not older than 7 days. Now what, the store refuses to exhange the phone that is being sold as a waterproof phone which is now not working because of water?????? Now what, keep me waiting and next week tell me my 7 days has passed????</p>
Good day Karien,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly provide us with the IMEI number of the handset so that the matter may be investigated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Bronwyn
REQ:***
Good day Karien,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly provide us with the IMEI number of the handset so that the matter may be investigated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Bronwyn
REQ:***