AH
Angelique H
1 reviews | Active since Sept 2013
04 May 2015, 09:56
pathetic!!!
Mtn is one of the most pathetic service providers to deal with. You can never get trough to any of there call centres!!! My account was handed over after I struggled about a month to get hold of there legal department i got through got the number for an outside company to contact and got the amount to pay for my lines to be reconnected i payed the money the same day and was advised to call mtn to find out when my lines will be reconnected and its the same story again!! You simply can not get hold of them!! I should have cancelled these contracts when i got the chance !!!!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
13 May 2015, 15:34Hello Angy018,
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience and for the delayed response.
Please note I have checked on your account and do pick up that your query has been actioned through our legal departments, your lines have been sent for reactivation as per reference number: ***. I do understand your frustration with getting through to our call centres, this matter has been escalated to the relevant management teams to resolve.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience and for the delayed response.
Please note I have checked on your account and do pick up that your query has been actioned through our legal departments, your lines have been sent for reactivation as per reference number: ***. I do understand your frustration with getting through to our call centres, this matter has been escalated to the relevant management teams to resolve.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Best regards,
MTN South Africa's reply13 May 2015, 15:34
Official
Hello Angy018,
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience and for the delayed response.
Please note I have checked on your account and do pick up that your query has been actioned through our legal departments, your lines have been sent for reactivation as per reference number: ***. I do understand your frustration with getting through to our call centres, this matter has been escalated to the relevant management teams to resolve.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience and for the delayed response.
Please note I have checked on your account and do pick up that your query has been actioned through our legal departments, your lines have been sent for reactivation as per reference number: ***. I do understand your frustration with getting through to our call centres, this matter has been escalated to the relevant management teams to resolve.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Best regards,