LC
Louis C
1 reviews | Active since Jun 2010
12 Feb 2019, 12:37
PATHETIC
I upgraded my contract on 31/01. The contract is supposed to get 20 GB free. I have not received anything yet. The store where I upgraded then immediately logged a call (ticket). I also logged a call with 808 on Friday 8/02. I spoke to Zanele Mapoma, which told me it will be resolved in 2 - 72 hours. It is still not done. Another call has been logged yesterday and still NOTHING. According to the Consumer Act, MTN is now in breach of contract and this contract is now null an void. I therefore will not continue to make payments on this untill such time MTN has upholded their part of the contract and issued an appology.
Helpful (0)
Replies (4)0
Replies (4)
MTN South Africa's replyOfficial
13 Feb 2019, 08:35 Good day Louis Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. I will investigate your complaint and provide the necessary feedback ASAP. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm regards Roanne Juggannadh
Complaints Management Team
Complaints Management Team
Best regards,
MTN South Africa's reply13 Feb 2019, 08:35
Official
Good day Louis Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. I will investigate your complaint and provide the necessary feedback ASAP. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you. Warm regards Roanne Juggannadh
Complaints Management Team
Complaints Management Team
Best regards,
LC
Louis C's updateReviewer Update
15 Feb 2019, 09:23Wow!! I am totally disgusted with MTN. I think you have a standard response which you send out for complaints. Once again, NOTHING has been done to resolve this! My grade 3 child would be able to sort this issue out quickly........ it is easy,
1. Check if client received products
2. If you then see he did not, press buttons and give it.
It is mind blowing that "adults" at MTN can not figure this out.
LC
Louis C's update15 Feb 2019, 09:23
Reviewer Update
Wow!! I am totally disgusted with MTN. I think you have a standard response which you send out for complaints. Once again, NOTHING has been done to resolve this! My grade 3 child would be able to sort this issue out quickly........ it is easy,
1. Check if client received products
2. If you then see he did not, press buttons and give it.
It is mind blowing that "adults" at MTN can not figure this out.
MTN South Africa's replyOfficial
15 Feb 2019, 10:17Good day Louis
My apologies for the delay in response and i totally understand the frustration this brings.
Please note that query was escalated to the business unit and they are busy with the data allocation of 14GB Pass and 20GB once off.
Once this is done i will contact you.
Thank you
Roanne
My apologies for the delay in response and i totally understand the frustration this brings.
Please note that query was escalated to the business unit and they are busy with the data allocation of 14GB Pass and 20GB once off.
Once this is done i will contact you.
Thank you
Roanne
Best regards,
MTN South Africa's reply15 Feb 2019, 10:17
Official
Good day Louis
My apologies for the delay in response and i totally understand the frustration this brings.
Please note that query was escalated to the business unit and they are busy with the data allocation of 14GB Pass and 20GB once off.
Once this is done i will contact you.
Thank you
Roanne
My apologies for the delay in response and i totally understand the frustration this brings.
Please note that query was escalated to the business unit and they are busy with the data allocation of 14GB Pass and 20GB once off.
Once this is done i will contact you.
Thank you
Roanne
Best regards,
MTN South Africa's replyOfficial
15 Feb 2019, 13:40Good day Louis
Thank you once again for your patience, i have tried to call you. I have left a voicemail.
The bundles have been loaded and are due to expire on 15-03-2019.
Thank you
Roanne
Thank you once again for your patience, i have tried to call you. I have left a voicemail.
The bundles have been loaded and are due to expire on 15-03-2019.
Thank you
Roanne
Best regards,
MTN South Africa's reply15 Feb 2019, 13:40
Official
Good day Louis
Thank you once again for your patience, i have tried to call you. I have left a voicemail.
The bundles have been loaded and are due to expire on 15-03-2019.
Thank you
Roanne
Thank you once again for your patience, i have tried to call you. I have left a voicemail.
The bundles have been loaded and are due to expire on 15-03-2019.
Thank you
Roanne
Best regards,