RL
RG L
1 reviews | Active since Aug 2012
04 Feb 2019, 14:16
PATHETIC
How does it become my problem when the card machine is not working to accept my payment. My lines are suspended due to this.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
05 Feb 2019, 07:51Good day Rodney
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please advise as to which store you visited so that we can investigate.Kindly note that MTN also offers other payment options via debit order , MTN App ,Absa, Jab payment(Once off).
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please advise as to which store you visited so that we can investigate.Kindly note that MTN also offers other payment options via debit order , MTN App ,Absa, Jab payment(Once off).
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply05 Feb 2019, 07:51
Official
Good day Rodney
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please advise as to which store you visited so that we can investigate.Kindly note that MTN also offers other payment options via debit order , MTN App ,Absa, Jab payment(Once off).
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please advise as to which store you visited so that we can investigate.Kindly note that MTN also offers other payment options via debit order , MTN App ,Absa, Jab payment(Once off).
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,