JH
JAY H
1 reviews | Active since Aug 2011
10 Nov 2018, 20:17
Pathetic
I refer to ********** 669 prepaid when recharge get bonus of 100% my last recharge no bonus & as promised 20 min free airtime. Called nompilo ndaba 3.11.18 red no 1.37 ********** 21 asked for manager to call no joy also asked to forward email to no avail. When do I get my bonus & free airtime. Why this service is getting bad to worse from mtn pls explain???
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Replies (2)
MTN South Africa's replyOfficial
12 Nov 2018, 11:14Good day
Thank you for your post and sorry for the inconvenience caused. I will be communicating with you via the contact number provided for more info on your query.
I will investigate and provide feedback and resolution.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Zenetta Portia Viljoen
Complaints Management team
Best regards,
MTN South Africa's reply12 Nov 2018, 11:14
Official
Good day
Thank you for your post and sorry for the inconvenience caused. I will be communicating with you via the contact number provided for more info on your query.
I will investigate and provide feedback and resolution.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Zenetta Portia Viljoen
Complaints Management team
Best regards,
JH
JAY H's updateReviewer Update
25 Nov 2018, 15:48Awaiting feedback ???
JH
JAY H's update25 Nov 2018, 15:48
Reviewer Update
Awaiting feedback ???