TB
Theresa B
1 reviews | Active since Oct 2016
07 Jun 2018, 20:27
Pathetic
MTN mobile sales is pathetic to say it mildly. I was upgraded a month ago... payingfor a service that i am not able to fully use..... all because the sales person did not link everything.... i have been trying for weeks to get someone to help me. But they keep passing the buck
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Replies (2)
MTN South Africa's replyOfficial
13 Jun 2018, 13:45Thank you for your post.
We sincerely apologise for the inconvenienced experienced .
This query is not yet resolved the internal investigation is still in progress. I have escalated the query and marked it for high importance.
Kindly be advises that there will be a delay due to the fact that different stakeholders are involved. I understand the frustration it causes
I have escalated and marked the escalation for high importance for an urgent resolution, please be patient with us.
Warm regards,
Eunice
Complaints analyst.
Best regards,
MTN South Africa's reply13 Jun 2018, 13:45
Official
Thank you for your post.
We sincerely apologise for the inconvenienced experienced .
This query is not yet resolved the internal investigation is still in progress. I have escalated the query and marked it for high importance.
Kindly be advises that there will be a delay due to the fact that different stakeholders are involved. I understand the frustration it causes
I have escalated and marked the escalation for high importance for an urgent resolution, please be patient with us.
Warm regards,
Eunice
Complaints analyst.
Best regards,
TB
Theresa B's updateReviewer Update
15 Jun 2018, 10:18How much longer will this take?
TB
Theresa B's update15 Jun 2018, 10:18
Reviewer Update
How much longer will this take?