JR
Juan R
1 reviews | Active since May 2018
14 May 2018, 16:12
PATHETIC!!!!!
Truly pathetic!
Upgraded my contract 4 months ago, singed up for a 2GB package with a promo of double the data. So I should be getting 4GB day time data and 4GB night time data, only getting 2GB daytime.
Spoken to the call centre and MTN Direct numerous times as I upgraded via them. I've called roughly about 10 times and I'm always promised that I will get a call back, never happens!!!
Again, today I spoke to a call centre agent who advised me I should wait till the 24th and call again??? Seriously guys, I've called enough.
This is probably the most pathetic service I have received from both your call centre agents and MTN direct.
You guys suc****!
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MTN South Africa's replyOfficial
24 May 2018, 09:53Thank you for your post.
We sincerely apologise for disappointing you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards,
Eunice
Complaint analyst.
Best regards,
MTN South Africa's reply24 May 2018, 09:53
Official
Thank you for your post.
We sincerely apologise for disappointing you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Warm regards,
Eunice
Complaint analyst.
Best regards,