KM
Kurt M
1 reviews | Active since Jan 2018
14 Mar 2018, 18:50
PATHETIC
Logged a formal complaint on social media regarding poor service received from your sales consultant on 29th of January 2018, yet STILL waiting for feedback! PATHETIC SERVICE. I might as well take it up with the Ombudsman to resolve the issue!
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Replies (2)
MTN South Africa's replyOfficial
15 Mar 2018, 12:01Good day Kurt,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that there are multiple complaints on your line. However, i see that you state that you had dropped the device cracking the screen. The Samsung Mole Care service is a paid for service now. You were not paying for insurance either so we cannot provide you with a new device.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply15 Mar 2018, 12:01
Official
Good day Kurt,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that there are multiple complaints on your line. However, i see that you state that you had dropped the device cracking the screen. The Samsung Mole Care service is a paid for service now. You were not paying for insurance either so we cannot provide you with a new device.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
KM
Kurt M's updateReviewer Update
15 Mar 2018, 14:51Can you please advise how I was so suppose to be paying for insurance when you did not offer this?
Samsung advised me your sales consultants was suppose to inform me to register myself on Samsung Mobile Care, if this was told to me at the time I collected my device after I had to return to your store again because they could not even port my number.
Now what else do you expect me to do?
KM
Kurt M's update15 Mar 2018, 14:51
Reviewer Update
Can you please advise how I was so suppose to be paying for insurance when you did not offer this?
Samsung advised me your sales consultants was suppose to inform me to register myself on Samsung Mobile Care, if this was told to me at the time I collected my device after I had to return to your store again because they could not even port my number.
Now what else do you expect me to do?