RJ
Richard J

1 reviews | Active since Feb 2012

07 Mar 2015, 13:50

Pathetic

I have just walked out of your store because your service consultants are pathetically rude. One shoved a phone in my face to day he was busy. No sorry sir I'm just busy another lady questioned me when I asked about a cable for the phone. And said I must take my business elsewhere. Which I am definitely going to. I went I to get a phone and came out with nothing but frustration. Someone should put up a sign like they did with cell c about u. As your consultants if worked for me would be fired. Utterly us else. Will tel everyone on social media About this service

0
Replies (1)
MTN South Africa
MTN South Africa's reply10 Mar 2015, 15:08
Official
Hello rfj28,

Thank you for taking time to write to us about your unpleasant experience in one of our touch points.

Please accept our apologies for the break down in service and for any inconvenience caused.

Kindly be advised that this has been escalated to the Regional Management for MTN stores as as service concern and shall be dealt with in line with our Service Level Agreements.

Regards,
Nomonde.
REQ:***

Best regards,