tF
toefiekah F
1 reviews | Active since Jul 2014
17 Dec 2015, 14:59
Pathetic
PATHETIC SERVICE<br> <br> I am still shocked today as mtn has not updated my cell phone I am paying insurance on two cell phones I no longer have I demand a refund and also a very good explanation why my phones are not insured today is the 17th I send documents in the 27th which is 20days ago and yet they send me incorrect details back I am ****ed off even this replacement handset has problems pathetic really second handset same problems I feel to cancel my contracts I am sick of this pathetic service of mtn ****ed off customer.
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MTN South Africa's replyOfficial
22 Dec 2015, 15:20Hello toefiekah,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The insurance service is active on both lines. The request has been sent to the insurance department to contact and assist you.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The insurance service is active on both lines. The request has been sent to the insurance department to contact and assist you.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply22 Dec 2015, 15:20
Official
Hello toefiekah,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The insurance service is active on both lines. The request has been sent to the insurance department to contact and assist you.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The insurance service is active on both lines. The request has been sent to the insurance department to contact and assist you.
Kind Regards,
Alice van der Merwe
***