NT
Nikita T

1 reviews | Active since Nov 2015

06 Nov 2015, 07:20

PATHETIC!!

First of all they come up with these huge increases which is fine if they so broke they had no choice! But they didn't even send me an sms or email to notify me about it! Secondly, i pay my contracts every month! Only for them to suspend both my contracts for some credit limit which i also wasnt notified about! Im sick and tired of the same fight every month. Inconveniencing me because i have to phone every single freaken branch in SA to find one that can sort out my problem! Im seriously tired of this! I think Cell C is a better option. I never hear any complaints about them. This is the second day in a row where they suspended my contracts.

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Replies (1)
MTN South Africa
MTN South Africa's reply06 Nov 2015, 15:10
Official
Hello Nikitadieds,

We are truly sorry for the inconvenience caused.

We can confirm that our rates changed on the 1st of April 2015 and a general SMS was sent out to our subscriber base. There is a possibility that the SMS sent to your number might have failed, hence you did not receive the notification.

We have now ensured that your line will not barred for outgoing communication due to the credit limit amount on the account being reached or exceeded.

Once again we do apologize for the inconvenience caused.

Regards
Tim
MTN Complaints Management Team: REQ:***

Best regards,