Pathetic

Upgraded my contract and told the sales lady to activate a dual sim and keep the current sim as my primary sim card. Which she never done but instead processed a sim swap which i did not want. I then tried to call the call centre waited 20 min just to speak to an agent. Just to be told to go to a store, i then requested to speak to a manager just to be placed on hold until i hung up the call. i have a screen shot of this and will happily put this up on all the social networks. I know you can reactivate a sim card on the line as i used to do it a few months ago. I have also previously called in to request that my account to be email to me, three months later i am still waiting but yet you continue to deduct the incorrect amount. I want this sorted out now.