VS
Vicky S
1 reviews | Active since May 2015
25 Aug 2015, 09:06
Pathetic
Hi Charles. , its now 3 months and I had no response from you as yet. Please confirm when my issues and how this is going to be resolved<br> . I am now frustrated with my cellphone. <br> <br> Kind regard,<br> Vicky
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Replies (1)
MTN South Africa's replyOfficial
26 Aug 2015, 15:17Hello Vicky Patel,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that we have urgently sought assistance from the relevant management team for assistance
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that we have urgently sought assistance from the relevant management team for assistance
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Best regards,
MTN South Africa's reply26 Aug 2015, 15:17
Official
Hello Vicky Patel,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that we have urgently sought assistance from the relevant management team for assistance
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that we have urgently sought assistance from the relevant management team for assistance
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
Best regards,