MG
Michael G
1 reviews | Active since Aug 2015
05 Aug 2015, 07:51
Pathetic
At 12am I recharged with R15 airtime with a previous balance of R8.42 at 4:30am I removed my sim at 6am I put back my sim and to my surprise when I check my balance I only have R1.02 this is not the first time this has happened and to be honest I think this is the last straw I can't be working on enriching mtn at my expense I've been loyal to mtn for all these years but I've had enough this is **************** I don't even want to bother myself by calling the call centre because I know I will get the usual strory about data etc so i will take this as a lesson and just port my number to Vodacom
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Replies (1)
MTN South Africa's replyOfficial
24 Aug 2015, 14:49Hello Mikey_,
Thank you for your Post
We sincerely apologise for the delayed response and the inconvenience this may have caused.
As per our records the airtime you had on the 05 August was actually used on the internet. Please deactivate all the internet automatic updates on your device and make sure that you always completely log off after using the internet.
For assistance on how to check all that please contact our Data support department on 1555 (free from an MTN line) or *** (chargeable from a non MTN line).
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for your Post
We sincerely apologise for the delayed response and the inconvenience this may have caused.
As per our records the airtime you had on the 05 August was actually used on the internet. Please deactivate all the internet automatic updates on your device and make sure that you always completely log off after using the internet.
For assistance on how to check all that please contact our Data support department on 1555 (free from an MTN line) or *** (chargeable from a non MTN line).
Kind Regards
Itumeleng Rakoena
REQ:***
Best regards,
MTN South Africa's reply24 Aug 2015, 14:49
Official
Hello Mikey_,
Thank you for your Post
We sincerely apologise for the delayed response and the inconvenience this may have caused.
As per our records the airtime you had on the 05 August was actually used on the internet. Please deactivate all the internet automatic updates on your device and make sure that you always completely log off after using the internet.
For assistance on how to check all that please contact our Data support department on 1555 (free from an MTN line) or *** (chargeable from a non MTN line).
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for your Post
We sincerely apologise for the delayed response and the inconvenience this may have caused.
As per our records the airtime you had on the 05 August was actually used on the internet. Please deactivate all the internet automatic updates on your device and make sure that you always completely log off after using the internet.
For assistance on how to check all that please contact our Data support department on 1555 (free from an MTN line) or *** (chargeable from a non MTN line).
Kind Regards
Itumeleng Rakoena
REQ:***
Best regards,