Pathetic

My child's Blackberry phone charge point packed up while still under warranty. Handed in at mentioned branch - recorded on documentation that only charge point are defective. They promised 2-4 weeks for repairs . Various phone calls to them - they kept on telling me I must phone MTN directly. Until today, no following up from their side - no service to me as a customer at all. About 6 weeks later, I confronted them personally and forced them to phone MTN. The feed back - physical damage to scrolling button, therefore I must pay R330 (while under warranty) to repair the phone. I have pointed out to the pathetic manager (Silvestor) that there was nothing wrong with the scroll button. I have showed him on documentation, submitted with phone, that only charge point was defective. Why now suddenly the scroll button - was it damaged while in MTN's possession to get R330?? He said that there contract states -for physical damage, I must R330. <br> After a argument, I told him to return my phone without repairing it. He insisted that I must still pay R330 before I get it back. I have refused. That is blatant theft, poor service and ******* expropriate of property.