PATHETIC
wow, i have never lived a cell company so pathetic, i have asked for itemised billings for months and i am still waiting, i eventually stop paying for itemised billings, everytime its, it will be mailed to you within the next 48h, sjoh, i am not sure how long their 48h is, cause ive been waiting since last year. Tonight i couldn't sent sms, i tried and tried and everytime just a red cross with a notification in red that the message cant be sent, but for everytime you resend they they a sms of your account balance by your sms'e ? Really, i know MTN is in trouble but seriously, they dont need to print they can just e mail the itemised billings like i have asked. MTN please get yourself together as we are loads of people that prefer YOU as our service provider, we do not want cell c or vodacom, we want MTN - pull your socks up and let your Call Centre people start act like the SERVICE CHAMPIONS you claim them to be, there is thousands of people out there that will actually do anything for a job, if they dont want to work tata bye, i had a lady assisting me tonight and what a sweetheart she was, i still wanted to get her name, she assisted and phoned back until the problem was solved
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the Billing department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the Billing department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Best regards,
