Pathethic Service / *******

last June i upgraded to an Ipad ,2 year contract to be used my scholar. this year sometime in April ipad stopped working , took it into Mall@carnival to assist was unsuccessful. I anyways took it to Apple Store in eastgate who confirmed that that it had some motherboard problems. Took it into MTN Eastgate to log a query as it was still under guarantee. A month later i got an email from MTN agent confirming that Apple has now confirmed that unit fails to restore in recovery mode and bacuse ipad has dents around the corners i will be liable to have it repaired @ a cost of R4468.00, which is absurd. Apparently their policy as per the agent is that if ipad is dented and the insides of the ipad need to be replace due to defect the customer is liabale as the Apple needs to replace the whole unit. when i signed up for this contract this was not communicated to me and i still have a year left on this contract i dont think i should be liable. Call was logged on the 04/06/15 REQ:*** and todate no response from anyone @ MTN, patethic service this