Pathethic service, pathetic billing department

<p>I have been with MTN for a several years now and I am completely shocked at their poor service. First and foremost, I will discourage anyone from taking a contract with MTN.</p> <p>My contract ended on the 19 April and I put in a request for it to be terminated. Two weeks later and it was still not cancelled. I was billed at the end of May which I promptly reversed.</p> <p>During this entire debacle, I called MTN customer care around 7 times! And sent them numerous emails, but I am beginning to believe that customer service employs mechanised robots to say ‘what you want to hear’ but ‘not do anything about it’. I requested a reconciled invoice i.e. CALL CHARGES + DATA USAGE - HANDSET CHARGES - SUBSCRIPTION FEES. They said their system cannot generate this because I am now a prepaid customer #blank face#you employ 1000’s of employees and not one can draft a reconciled invoice?????!!!!!</p> <p> So, I went about paying the two outstanding invoices that were emailed to me, the April invoice included handset charges and the May invoice did not. And guess what???! I was debited the ‘outstanding’ amount on my account in the month of July, which exceeds the total of the invoices already paid! Needless to say I reversed the debit order.</p> <p>MTN, we live in the REAL world, no invoice no pay!</p> <p>Sort out my account and get your house in order. Hello Peter is the first avenue for expressing my frustrations, but do not be fooled I will not let this rest until my account is sorted out, and annoying SMS’s are not sent to me.</p> <p> </p> <p>Regards,</p> <p>Prisha</p> <p> </p>