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Thandi T

1 reviews | Active since Oct 2015

05 Oct 2015, 22:29

Pathethic service from MTN Staff,No feedback at al

It is sooo disappointing that I have been to 2 different MTN outlets with no service provided<br> On the 2nd of Sept I went to Eastrand mall to book in my tablet for repairs. They are running the branch as if it is some tuck shop in the location<br> I waited for an hour when I thought I would receive assistant I was told they need a manager to access certain system. MTN employees my goodness!! the manager couldn't assist instructed then to make copy of the IMEI and take my details they promised to contact me back on the 2nd of Sept until today no one called me. <br> As if that was not enough I sent an e-mail to customer service Tshepiso and Lavhelesani responded that my query has been forwarded to relevant parties when I sent a follow up after a week the response still said they apologize I will receive invoice in 24 hours. Clearly they wanted to say 24 weeks/months to this end I am without a tablet with no assistant from any of the MTN people. \they say they are everywhere you go"";15/10/08 12:27;5;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;296752;892614;25;2;0;0;0;0;2;NULL;NULL;NULL;15/09/27 8:18;15/09/27 6:38;Worst anime service ever;;;***;I usually bought my anime DVD's from Amazon and found out about Right Stuff Anime via Funimation's website. Decided to test them out. Here is the list of things that went wrong:<br> * It almost took 2 days just to activate my membership that I paid for, and I had to request the helpdesk to prioritize that for me. <br> * When I placed my order, they took there time to do the deductions. Almost 2 days before the deduction was completed.<br> * Finding out only after the order shipped that they only track the parcel up to the airport and have no tracking whatsoever beyond that.<br> * The helpdesk, although very nice and polite, would take there time to address an issue and would try to side-step an issue if they can.<br> * After placing an order almost 2 months prior, they realize that they made a billing mistake and want to charge me for that mistake.<br> * Decided to cancel my membership due to this incident and I am still waiting to hear about my refund that I requested.<br> <br> At this stage, I don't even care anymore about the money they owe me. I just want them out of my life and I never will do business with them again. Will stick to my trusted Amazon.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;296752;869274;14;5;0;0;0;0;5;NULL;NULL;NULL;15/09/27 8:39;15/09/27 6:47;Amazon still the best place to buy anime;;;***;I've been a regular customer of Amazon US for a long time and decided that I want to compliment them on their service they provide to countries outside the US.<br> <br> They always have good deals and will make sure that you will get what you want. Also the shipping is great because you can always track it from you Amazon account. <br> <br> In the two years I've been buying from Amazon, I haven't once had a problem with their service in general.<br> <br> I tried another supplier, and soon realized that Amazon is still the best there is.<br> <br> Thanks again for the great work and keep at it. :);;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;869297;357;16;2;0;1;0;0;2;NULL;NULL;NULL;15/09/27 9:00;15/09/27 7:06;Same complaint, no feedback for a week now;8,91E+12;;***;Good day,<br> <br> I've been trying to get my blackberry bold 9790 fixed for a month now.<br> <br> Before I explain the problem, I would like to mention that everything is working fine on my blackberry curve 9320. So it's not the simcard or battery that's causing this.<br> <br> On my Bold 9790, in the right corner it says: EDGE, in the service status it says that blackberry internet service is not connected, while it's working fine in the other phone.<br> When I try to access Blackberry ID it says: \Unable to update Blackberry ID account information while offline\""<br> The blackberry world icon has disappeared. When I try to activate my email it says: \""Activation failed. An error was encountered when sending the activation transmission.\"" <br> Whatsapp is also not working.<br> <br> The man I spoke to at vodaworld last week monday"

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Replies (1)
MTN South Africa
MTN South Africa's reply08 Oct 2015, 12:27
Official
Hello annthandi,

Dear Valued Customer,

Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.

Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.

Best regards
Mantoa
REQ:***