Pathethic - no response after after 2 x hello peter compliants
<p>Handset Insurance Claim lodged with MTN in May 2015 is still outstanding although I have had responses per email that MTN Insurance dept will call me to action (about 8 months ago), I still continue to wait for my claim to be resolved. Sad when we pay insurance premiums with no action from such high profile companies! :( </p>
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that the matter has been escalated to the insurance department supervisory team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that the matter has been escalated to the insurance department supervisory team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Dear Siphumezo,
I have reported this issue two times prior to this report on hello peter, and similar responses were sent to me, but no none follows through. Let's see if this changes!!!
Regards
Leon
Dear Siphumezo,
I have reported this issue two times prior to this report on hello peter, and similar responses were sent to me, but no none follows through. Let's see if this changes!!!
Regards
Leon