Pathethic - no agility to respond!

<p>Mtn responded to a complaint I wrote to them 3 months ago...here it is:<br /><br />Hello leongovender7<br />Thank you for writing a report on Hellopeter.com about Mtn.<br />Your report has been responded to by Mtn.<br />Please click on the following link to read the response.<br />http://hellopeter.com/mtn/complaints/mtn-handset-insurance- ********** <br />You will be sent a Customer Feedback email 54-hours (excl. weekends) after your report appeared on the site, asking you to evaluate how well Mtn responded.<br />Regards<br />Hellopeter.com</p> <p><br />How pathetic - 3 months later, I still continue to wait for MTN to call me, to resolve this issue :(</p>