1 reviews | Active since Sept 2016
pathetci service
MTN services really give disappointing service, I want to migrate my account by increasing my data per month, 808 or ********** 667 say they cannot assist, I made numerous calls all day and finally someone tells me to go into any mtn store, I go to the one at campus square and they refer back right back to the call center!!! when I tell I them I have called numerous times, they say then I must go to another one of their store at cresta or clear water as that particular store cannot assist me! so no one in all of this company knows how to migrate an account!!! pathetic service, till now I have not been assisted but I am paying customer!
Dear adielah ,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Dear adielah ,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,