PATHENTIC SERVICE I RECEIVED FROM MY CUSTOMER CARE

What an unpleasant and disappointing service I obtained from Mtn customer care,requested a sim swap from them on Thursday the guy that assisted me was negligent and *********** about that he didn't ask me for id no., name and surname and because of that sim swap was not done. Nobody has the decency to phone me and ask me that details, I phoned on Friday spoke to several agents who couldn't give me the answer as to why sim swap is not done.Friday late around 6 I spoke to supervisor Wade , he apologize for the inconvenience and assures me that Boipelo has escalated it again I will have to wait another 24 hours for the second time for this to be done. I waited and i called again on Saturday to see if it's done or not and i find out that its not done again for the second time. I have been requesting to speak a manager Mpho,Ayanda,Mbali,Boipelo,Katlego to name few they have escalated the matter to their management but till now no one has contacted .me I am very dissapointed by mtn service and i feel very disrespected.