PATETHIC SERVICE BY MTN

Between MTN and their 3rd party who they deal with - Ignition Group, I would never recommend anyone taking out phone contracts or doing an upgrade with them. Absolutely USELESS. For the past 3 weeks I have been trying to get my upgrade done, I have been sent from pillar to post, been given incorrect information, have had consultants make changes on my profile which has caused even more unnecessary nonsense. How can MTN first tell me that Mondo Sales is handling my upgrade, only for Mondo sales to tell me that MTN Retentions / Ignition Group are actually doing my upgrade ? It's as if every single person at MTN does not know how to do their job, yet they happily take a salary home every month .... PATETHIC