Patethic Service

Insurance claim was made on the 8th January 2018, Approved on the 11th and Excess fee paid same day and sent pop. Till to date im still waiting for a new device which is the 18th January but no one has bothered themselves to let me know when the phone was out of stock and so on. I still dont understand why the phone had to be couried to me I mean I should be able to collect it at any MTN outlet but no I must wait another week because only today(18th) was the order made of the device 10 days later after the claim was approved. When it comes to insurance its they very quick to let you sign but no one ever tells you how much you will struggle to get that insurance claim approved and successful. How must we as their customers stay without a phone over a week but we are "insured" and no one even informs you of whats going on. Theres no sense of urgency, you don't care about your customers basically but thats ok .