Patethic and ********** service

On Monday afternoon I've received an sms stating that my sim card will be migrated.After an hour my data and minutes was gone.And I have spent R150.00 to buy my data bundles.I've called them as soon as hey home and I spoke to an agent who was rude and the service was ********** of which when I asked his name he refused to give it to me, I've asked his supervisor he refuses to transfer the call and neither of the questions I've asked him he was able to resolve but he kept on giving me a pathetic service and made me feel as if he has done a favor buy taking my call and I was using my airtime since i have no connection on my mtn sim card and I've told him about it but he did care about all of that.

Ive recharge again After 5 minutes and call again and i have spoken to MODIEGI who advised me to RICA and promised to escalate the query and gave me" SMC" references number Monday and I was informed to follow up in 24 hours of which I did and I have spoken to Mcebisi , was asked to call in 24 hours again, then again I've spoken to Welile on Wednesday another 24 hours again. Thursday I called again and I've spoken to Thabiso advise to call in 24 hours.MTN didn't take not even 3 hours to disconnect and took my data and minutes. But now to give me my refund it a hustle.

I want my data that was remaining money doesn't grow from the tree we work for it