Past 24 hours

Good day,<br> I'm waiting since Friday for the activation of my new sim since my phone was ******. It used take maybe 1 hour and we understand it can take up to 24 hours. Now we are at 48 hours no body at the call centre bothers answering the shop answers the phone and tells me they locked up and it takes 30 minutes to boot the software. Why did they answer in the first place when the shop is closed and what software takes 30 minutes to boot?<br> <br> Having said all that I'm not surprised and we requested already the cancellation of one number and will not hesitate to terminate the other number as well since competitors offer a buy out.<br> <br> I sincerely hope this is sorted by Monday morning before business. YesI know the contract is on my wife - I don't need to liaise with anyone since nobody bothered contacting my wife after my last complaint - just activate the sim or we both will gone.