PASSING THE BUCK
<p>HI</p> <p>Iam very unhappy with the way MTN has handled my claim , i lost my phone late February its almost a month from now and i have not received a new handset and yet i pay my insurance every month.</p> <p>Instead i was told to go back to the store for a proof of invoice, i can not do that as i stay far from the mall where i got the phone. ITS REALLY UNFAIR THAT EVERYTIME I CLAIM I ALWAYS GET THIS TROUBLE NOTHING EVER GOES SMOOTH WITH MTN.</p> <p>I THOUGHT INSURANCE WAS SUPPOSE TO MAKE OUR LIVES EASIER NOT DIFFICULT.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,