lL
lynn L
1 reviews | Active since Oct 2015
23 Oct 2015, 17:18
passing the buck
When I wrote to complain about mtn billing me for a service I did not want ,and charging me over R13000 for it , they wrote back saying they had not billed me for the month after the complaint I was referring to . <br> They are evading addressing my complaint by fobbing me off with a reply that completely missed the point of my argument.<br> Disgusting service!
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MTN South Africa's replyOfficial
27 Oct 2015, 11:05Hello LPL dissatisfied,
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, according to our records a billing query was logged regarding the usage limit and they have advised that the usage limit was only activated on the 09-07-2015 and the invoices incurred were before the 09-07-2015, the invoice was from the 26-06-2015 closing the 26-07-2015 and there were no charges after the 09-07-2015.
Best regards
Mantoa
REQ:***
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, according to our records a billing query was logged regarding the usage limit and they have advised that the usage limit was only activated on the 09-07-2015 and the invoices incurred were before the 09-07-2015, the invoice was from the 26-06-2015 closing the 26-07-2015 and there were no charges after the 09-07-2015.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply27 Oct 2015, 11:05
Official
Hello LPL dissatisfied,
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, according to our records a billing query was logged regarding the usage limit and they have advised that the usage limit was only activated on the 09-07-2015 and the invoices incurred were before the 09-07-2015, the invoice was from the 26-06-2015 closing the 26-07-2015 and there were no charges after the 09-07-2015.
Best regards
Mantoa
REQ:***
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, according to our records a billing query was logged regarding the usage limit and they have advised that the usage limit was only activated on the 09-07-2015 and the invoices incurred were before the 09-07-2015, the invoice was from the 26-06-2015 closing the 26-07-2015 and there were no charges after the 09-07-2015.
Best regards
Mantoa
REQ:***
Best regards,