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Ateeqa S

1 reviews | Active since Aug 2018

31 Aug 2018, 13:43

Passing the buck

I am disgusted with mtn insurance my phone was ****** in July I logged claim they declined the claim because the number in the phone wasn't on the policy which there agent didn't load correctly once they fixed there error they still declined for a number being used in the phone before I took insurance out after they confirmed that the insured number was in the phone and now I'm still trying to get help can anyone try and help me

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Replies (5)
MTN South Africa
MTN South Africa's reply03 Sept 2018, 11:58
Official

Good day Ateeqa Sanders

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please give us a chance to look into this and revert to you

Kind regards,

Dinesh Kowlasar

Complaints Management Team

Best regards,

AS
Ateeqa S's update03 Sept 2018, 12:07
Reviewer Update
Thank you for your response I called in today spent 3hours on the phone and no help spoke to someone in the claims department and didn't really care
AS
Ateeqa S's update03 Sept 2018, 12:08
Reviewer Update
My apologies my phone was ****** in August
MTN South Africa
MTN South Africa's reply03 Sept 2018, 13:40
Official

Good day Ateeqa Sanders

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please advise if you called the insurance department on ***.

Kind regards,

Dinesh Kowlasar

Complaints Management Team

Best regards,

AS
Ateeqa S's update03 Sept 2018, 13:42
Reviewer Update
That's correct