Passing the buck

Hi, Thanks so much for responding. Please can you give me a call, then I can discuss the matter fully. Serial nr: ********** ********** 0 - I have sent in the above phone for the WiFi to be fixed. After 5 weeks I received it back, due to physical damage. When I sent the phone in, I took photos and the phone had minimal damage. The camera were cracked (Plafter I received it the 1 st time back) . I sent it back, as this wasn’t the condition I gave the phone in, for repairs. I called the After sales centre and Nosipho informed me that the phone were sent back again due to liquid damage. I informed her that I don’t accept it, nothing were wrong with the phone when I sent it in the first time, just the WiFi had to be fixed. I told her that I took photos, were she said “did you take photos of the inside as well”? Sorry, but this is not acceptable. I am a customer, she doesn’t have to be rude. I have spoken to Lefa at the repair centre on the 11 August 2017. Were he told me that the phone indicator states that it’s liquid damage and that no liquid damage has been noted the first time the phone were booked in. He asked me if I took the phone home after I received it back, I told him that I haven’t removed the phone from the shop when I received it back, I discovered that the phone were damaged, I immediately gave it back to the lady and she rebooked it in due to- phone had been damaged at repair centre. The person who signed that she received my phone is Ivone, at the Heidelberg Mall. We tried to switch the phone one, but it wouldn’t go on and we assumed that it’s because of a dead battery, due to not been charged. The manager at the Heidelberg store said that he lodge a quire regarding the liquid damaged. No one has come back to me since. I called the store again but the manager isn’t there and Sibongile refuse to take my call. To this day, I haven't received any response or feedback for the store or no one at the repair center, not even a manager.