passing the blame , DO something about it

I am not accepting that you say SONY has temp suspended all deliveries, when I was told by MTN personnel in store that the reason for the late deliveries is MTNS fault due to unloaded software. <br> <br> What must I now do without my work phone????? Are you going to offer me a working sony until the M5 comes in store (the same model as Im currently on contract with) or are you going to keep sending excuses with NO end result. <br> <br> My contract has been due for upgrade for MONTHS now, and MTN keep sending me messages to say that, YES I KNOW THIS, but I cant get my upgrade until you guys get something done.....<br> <br> MTN is so frustrating.... service is always shocking, never a end result, always excuses.<br> <br> ATLEAST offer me a phone I can use in the meantime, or give me a decent quote on fixing my screen on my broken SONY, so I can use that in the meantime.<br> <br> DO SOMETHING!!!!!! I want a END result on this matter, tired of back and forth and nothing gets done.<br>