MZ
Monique Z
1 reviews | Active since Feb 2014
01 Sept 2015, 14:29
passed from pillar to post
i have been passed from person to person to person, from department to department to department. I have spoken to 10 different people and no one seems to be able to help me or they just don't know what they are doing. i put in a request for an early upgrade, i have waited 5 days and would like to know if it has been approved or not.
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Replies (1)
MTN South Africa's replyOfficial
03 Sept 2015, 09:26Hello MoniquevZ,
We are truly sorry for the inconvenience caused and for the delay with the early upgrade request.
We see that a request was forwarded to our Retentions Department by the agent who assisted you in our Sales Department.
We've just done a follow up and requested Musa to provide you with the feedback of the request submitted.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team REQ:***
We are truly sorry for the inconvenience caused and for the delay with the early upgrade request.
We see that a request was forwarded to our Retentions Department by the agent who assisted you in our Sales Department.
We've just done a follow up and requested Musa to provide you with the feedback of the request submitted.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team REQ:***
Best regards,
MTN South Africa's reply03 Sept 2015, 09:26
Official
Hello MoniquevZ,
We are truly sorry for the inconvenience caused and for the delay with the early upgrade request.
We see that a request was forwarded to our Retentions Department by the agent who assisted you in our Sales Department.
We've just done a follow up and requested Musa to provide you with the feedback of the request submitted.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team REQ:***
We are truly sorry for the inconvenience caused and for the delay with the early upgrade request.
We see that a request was forwarded to our Retentions Department by the agent who assisted you in our Sales Department.
We've just done a follow up and requested Musa to provide you with the feedback of the request submitted.
Once again we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team REQ:***
Best regards,