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Amanda A

1 reviews | Active since Mar 2022

20 Aug 2025, 17:10

Parow centre - intimidating staff and lazy

Parow Centre MTN - terrible service . To my suprise 16: 48 is the new 17:00 according to Larna or Laura who is one of the consultants. When I told her you guys close at 17:00 she said it’s stock taking and I asked her to show me where is the communication showing that it’s stock take. She showed me a sign next to the door , clearly written 17:00 and nothing about stock take. I politely told her but it does not say it is stock taking . She and her friend who is a non MTN worker said that they have to do their booking and stuff. Clearly I was interrupting a hot conversation which the MTN staff member was not willing to assist or hear me out as a MTN client. What was more interesting was the conversation she was having with her friend who is a non MTN staff member. I even took a picture with date and time stamp to show and it clearly there is no communication that says it is “ stock taking “ what upset me the most her friend said “ nee sy kan nie die tyd aankom nie “ thinking that I do not understand Afrikaans. Apart from the disgusting service it was also the ************ for me. The incident date is 20 August 2025. I wanted to enquire about a possible contract as I have a wi- fi subscription with them. With this attitude and ************ from a staff member I AM CANCELING MY WI-FI subscription. MTN please train your staff on client service and not to be lazy and intimate clients.

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