1 reviews | Active since Sept 2011
Parcel delivery to incorrect addres
I am gravely annoyed and disgusted in the customer service delivered by MTN / Velocity as well as RTT Logistics >> I am naming them all as each is giving the other the blame.<br> <br> I received a call on 24/06/2015 from no: *** to assist me in upgrading my MTN contract. In my uninformed mind I thought this call was from MTN but Today I find out that it is a 3rd party dealing on behalf of MTN. Anyways ... I decided on an upgrade to the Samsung Tab4 3GB @ R359 per month my ref no: UV657372.<br> <br> On 05/08/2015 I received a sms that delivery was scheduled for that day. At 10h59 I received a call from n: *** the delivery trying to find my delivery address which he had as Arcadia, East London. I called RTT Logistics on *** to verify the address and give them the correct address myself. I called MTN on 808 number and confirmed the address with them again. Today 07/08/2015 I received a sms again that my tablet will be delivered to me. @11h30 I received a call from *** yet again the delivery guy who is sitting in Arcadia East London with my tablet AGAIN!! <br> <br> Now between MTN / Velocity or RTT logistics >> YOUR SERVICE SUCK!!
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that according to the POD, the handset was delivered and signed for.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that according to the POD, the handset was delivered and signed for.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
