Paper weight with lights

Let's start of at saying how import an Internet connection has become it these times. I was searching for a good deal and due to unforeseen circumstances was not able to get a contract, I'm not blaming MTN for that. My issue started last Wednesday when my parents helped me get a Internet connection for my son to do research for school. The Agent at MTN Canal walk tried to get everything done fast and advised us that the connection will be active in 2 hours, gave the package and failed to give the contract. I was patient and left it on for 2 days. I went back to Canal Walk, a distance from where I stay and was helped by Ciki. She advised at this point that the device was not activated as yet and sent of the request, she was even kind enough to give her mobile number for us to contact her in case we still had issues. It's still not activating on the modem. We got a message to advise it's gone active but the paper weight you gave us has an solid connection button. How much longer do I need to look at this paper weight, or are you going to make the thing do was it was intended to do? The number you can use as reference for the connection would be ***. Just FYI, i had an issue previously with MTN and also wrote a review, had no contact on that query in over 4 years. JUST GET THE CONNECTION WORKING!