Palesa and Jabu who work for MTN in Vereeniging and Threerivers , are very rude to Customers , always extremely defensive

last year,i got 3 routers from MTN,they were all giving issues and were never connecting to any divices,always offline.I then returned them to the stores where I had bought them for cancellations,this must have been in May of 2024.At Threerivers in Vereeniging,I was very disapointed ,as I met a very rude lady by the name of Palesa,who told me straught that she doesnt care,even if we report her to her Superiors,when asked for her Manager,she said she was the Manager.

That woman was very rude ,and didnt want to help any customers,,very defensive,and didnt acre to assist any clients.

I left my my 1 Router with her , in the store so that it can be cancelled , and asked her to please cancel the service , because , the Router didnt work.to my surprise, I get information that the Router was never cancelled ,and I am currently owing MTN.

MTN , must really hire people that want to work with Customers , and train their staff correctly , because majority of the MTN staff , are very defensive ,and they are ready to fight with clients anytime . Somehow , its as if they dont want to entertain any clients , and only want to sit there and do nothing.

MTN , has very poor Customer service and is not cancelling contracts , you end up at Credit Buerea owing ,when they should have cancelled the contracts