LK
Linda K
1 reviews | Active since Nov 2015
23 Nov 2015, 19:54
Pakkage not loaded!!!!
I bought 2 phones on the weekend special on the 25th of October 2015. The package consisted of 100 Anytime minutes, 200 SMS's and 500 MB of Data. The only thing that was loaded on the phones was 100 Anytime minutes and the free 30GB of data for 0ne month, that was part of the special. This month on the 20th only 100 Anytime minutes was loaded.<br> I have been at the Alberton City branch more than 10 times and a USD was logged on the 26th of October and to this date nothing was done about it!!
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
24 Nov 2015, 10:18Hello Linda Klut,
Thank you for taking time to raise your concerns with MTN. Please accept our apologies.
Kindly note that the issue has been escalated and resolved.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ::***
Thank you for taking time to raise your concerns with MTN. Please accept our apologies.
Kindly note that the issue has been escalated and resolved.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ::***
Best regards,
MTN South Africa's reply24 Nov 2015, 10:18
Official
Hello Linda Klut,
Thank you for taking time to raise your concerns with MTN. Please accept our apologies.
Kindly note that the issue has been escalated and resolved.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ::***
Thank you for taking time to raise your concerns with MTN. Please accept our apologies.
Kindly note that the issue has been escalated and resolved.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ::***
Best regards,