NT
Nesamvuni T

1 reviews | Active since Dec 2016

15 Oct 2018, 23:00

Pain of paying something that you don't have

The pain of paying something that you don't have and still pay for it. I wonder if it's the way they do business if this is the way they do it its bad when i try to get hold of them so that they can at least tell me what is going on none of them want to take a responsibility even if i ask to be transferred to the complaint department or to talk to their supervisor they just hang up on me

0
Replies (1)
MTN South Africa
MTN South Africa's reply16 Oct 2018, 11:02
Official

Good day Vha-tenda,

Thank you for your post.

Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.

Kindly note that I tried to contact you this morning and reached voicemail.

Please provide us with the number in question or ID number if it’s a contract so that we can be able to assist.

Warm Regards,

Zanele Mazibuko

Complaints Management team