PAIN IN MY A##

If I could give negative numbers I would. I am a paying customer for 19 years , not to mention having 4 contracts. Now that I have started to cancel the contracts I don’t need, I am struggling to do an upgrade … my MTN credit score was 7000 and dropped to 1800 which is ridiculous as they can’t explain to me why the HUGE DROP. Now I can’t go to any service provider as it is picking up this huge drop. Call 135 .. they tell me to open at the store … sat at a store for 3 hrs and to no suprise got declined, the manager told me to cancel the wrong upgrade number , it’s 3 weeks now and the lady had no decency to inform me the reason why I got declined. I decided to call the store , the gentleman explained to me why and said if they loose a sale they don’t even bother to contact the customer. Now my only option might be online but than again the salesman accesss your account without consent late at night . This is utter ridiculous.