Paid Upfront
I took a contract out with MTN and paid upfront into MTN account for my full contract bar one payment at the end.<br> I have been with MTN since inception and hold shares in MTN BUT judging by the service I have received I will no longer stay with them at the end of my contract.I know they have been on strike which is not my problem,they keep sending notification that I owe money however I have written emails and have tried the call centre which incidentally kept me waiting hours and still to no avail have I spoken to anyone.THEY HAVE NOW CUT ME OFF,A customer that has paid upfront who can have a better customer that pays upfront.This is disgusting please can I speak to someone with some intelligence that can sort this out,by the way MTN HAVE NEVER EMAILED ME AN ACCOUNT
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MTN South Africa's replyOfficial
24 Jul 2015, 14:37Hello vogie14,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
We see from our systems that you paid in a lump sum in November 2013, and that this amount was used up in May 2015. Your account is on cash which means you get 21 days to pay from date of statement. Your invoice date is the 13th of every month.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
We see from our systems that you paid in a lump sum in November 2013, and that this amount was used up in May 2015. Your account is on cash which means you get 21 days to pay from date of statement. Your invoice date is the 13th of every month.
Regards
Mary
REQ:***
Best regards,
MTN South Africa's reply24 Jul 2015, 14:37
Official
Hello vogie14,
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
We see from our systems that you paid in a lump sum in November 2013, and that this amount was used up in May 2015. Your account is on cash which means you get 21 days to pay from date of statement. Your invoice date is the 13th of every month.
Regards
Mary
REQ:***
Thank you for taking the time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.
We see from our systems that you paid in a lump sum in November 2013, and that this amount was used up in May 2015. Your account is on cash which means you get 21 days to pay from date of statement. Your invoice date is the 13th of every month.
Regards
Mary
REQ:***
Best regards,