AJdP
Andries Johannes du Plessis

1 reviews | Active since Jun 2014

07 Jul 2015, 10:01

PAID UP MORE THAN WE ARE SUPPOSED TO AND SUSPENDED

BETWEEN THE 15 DIFFERENT AMOUNTS THAT MTN SEND US, VIA EMAIL, SMS AND ON HELOPETER COMPLAINTS FEEDBACK, WE PAID THE HIGHEST AMOUNT THAT THEY SEND US, AND THEN THEY SUSPEND OUR SERVICES? Internet banking payment confirmation Dear MTN A payment has been made to your account. To view the details of the payment, please open the attached PDF file.You may require Adobe Acrobat Reader on your computer to open the PDF file. If you do not have this software, you can download it free of charge.If you have any questions or would like more information, email [Email Removed] or call our Customer Contact Centre on ***.HERE IS EVEN THE PROOF THAT WE PAID THEM??? SO WHAT IS YOUR RESPONSE GOING TO BE THIS TIME?WE ARE TRYING TO CALL THE CALL CENTRE THEN OUR CALLS GET DROPPED. WE TRIED NOT SEVERAL TIMES, MILLIONS OF TIMES TO CONTACT MTN AND WE NEVER COME THREW? SO WHO DO WE SPEAK TO! I WANT TO SPEAK TO SOMEONE ASAP, THIS IS UNACCEPTABLE! TELLING US THEY WILL TAKE LEGAL ACTION AGAINST US, BUT I ASKED THEM SEVERAL OF TIMES TO CONTACT US AND PAID THEM MORE THAN WE ARE SUPPOSE TO AND THEY NEVER CALL US?IM SURE IF YOU CAN SEND ME A BILLING AMOUNT ON MY NR, YOU CAN ALSO PHONE ME!REALLY?

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Replies (1)
MTN South Africa
MTN South Africa's reply09 Jul 2015, 12:13
Official
Hello Ajjaco,

Thank you for taking time to raise your concerns with MTN.

Please accept our apologies for any inconvenience caused as result of the breakdown in service delivery.

Kindly be advised that your account is current and you have a credit balance of R 5,234.15. It was not our intention to confuse or displease you.

Once again please accept our heartfelt apologies for the inconvenience caused and thank you for your continued support.

Kind regards
Letumile
REQ:***