Paid up letter request

I am writing to formally raise a complaint regarding my MTN account. I settled the outstanding balance of R23 in full in 2024 and subsequently requested that my account be updated accordingly on the credit bureaus. Despite this, it is now 2025, and my credit report still reflects this account negatively.

This ongoing issue is severely and unfairly impacting my credit profile and financial standing outside of MTN. I find it unacceptable that, after fulfilling my financial obligations, I continue to suffer reputational and practical consequences due to inaction on your part. I am honestly disgusted by the negligence in addressing this matter.

I hereby request that:

1. A formal paid-up letter be issued to me immediately, confirming that my account has been fully settled.

2. MTN update my credit record with all relevant credit bureaus without any further delay.

3. I be provided with written confirmation once these updates have been completed.

This matter cannot be allowed to continue unresolved. I expect this issue to be rectified promptly, and failure to do so will leave me no choice but to escalate this matter to the National Credit Regulator or the Credit Ombudsman