mM
matshepo M
1 reviews | Active since Oct 2015
08 Oct 2015, 12:49
PAID UP LETTER OR STATEMENT
Hi<br> <br> I am listed and recently paid an amount of R 2,147.50. <br> <br> Yesterday 7th Oct 15, i received an email that my account has been settled and closed, I then requested a statement or paid up letter from MTN SP but I haven't received a response.<br> <br> I am very disappointed with MTN service.<br> <br> <br> Thanks and regards,<br> Matshepo
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
11 Oct 2015, 13:27Hello lekgolokoe7788,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
MTN South Africa's reply11 Oct 2015, 13:27
Official
Hello lekgolokoe7788,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike