Paid Up letter

I’ve been waiting for @MTNza to update their records since May 2020. I've paid up their account on the 19th May after getting a settlement quote from one of your consultants MORRIS MHLARHI and i asked the consultant repeatedly that is this the entire amount that i need to pay to settle the contract with MTN and he said yes. Now I'm applying for home finance only to find out that my account is now in arreas with an amount of R788.02 and I can't get the paid up letter because my account has been handed over, it's the lackadaisical of your consultants that affects us as clients because they never provide us with full information when cancelling contracts . people that were assisting me on this querying and couldn't explain to me properly that the account can be cancelled but that doesn't mean that there aren't any extra charges that are going to run off the cancelled account Monono Mlangeni asked if I could send her the pop which I did but she got back to me with regards to the status of my query as well as if she managed to close the account or not. MTN and its consultants are ruining by detaining our credit scores, I'm utterly disappointed and disgusted in the service that I'm getting from MTN and its consultants for not being helpful and not walking in customers shoes to see the expiriecnce that we are getting from your company.

whoever that is going to close the complaints must bare in mind that they are ruining another person's chance to a better life by not resolving this matter but closing the complaint.