aM
alunangi M
1 reviews | Active since Apr 2012
13 Jan 2016, 10:28
PAID UP LETTER
I enquired with MTN LEGAL on my account I had with them which in the past if there was any amount outstanding, I was given a balance which I paid and send them a proof of payment, I have asked for my paid up letter on the account. my emails are being read as I ticked a read receipt and no one is bothering to respond. very very bad service indeed.
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MTN South Africa's replyOfficial
14 Jan 2016, 15:55Hello alunangim,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the settlement letter was emailed on 2015-01-14.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the settlement letter was emailed on 2015-01-14.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply14 Jan 2016, 15:55
Official
Hello alunangim,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the settlement letter was emailed on 2015-01-14.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that the settlement letter was emailed on 2015-01-14.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***