Paid up but not captured

Earlier this year my account was handed over to \external attorneys"by MTN. I duly cooperated with them and made sure everything is back on track even though I was not informed that my debit order didn't go off. I made my last payment to the attorneys beginning Sept 2015 with e-mails stating that everything is in order and I also received a settlement letter from the attorneys which was sent to MTN Legal Department. on 30 September 2015 I phoned for a new phone to be told my account is still blocked. I ended up phoning Legal Department and was told everything is cleared. 15min later I spoke to the salesman and told my name is still blocked. The call lasted 36min only to be told the external attorneys has not settled my account with MTN. I then contacted the external attorneys they confirmed to me that they have closed the book and the money has been paid over to MTN on 02/10/2015. I am sure service & signal will be a lot better somewhere else."""